System scale
- 30+ microservices working collectively across the platform
- Multiple interconnected repositories for specialized services
- Real-time WebSocket infrastructure for live updates across all connected clients
Problem framing
The challenge
What made this engagement high-stakes, and why a standard delivery model was not enough.
Legacy systemsHigh stakesData-heavy
Problem context
Our client needed a modern, scalable CAD (Computer-Aided Dispatch) system to replace legacy infrastructure. The requirements were demanding: real-time incident management, live GPS tracking of responders on a map, instant dispatch coordination, cross-agency communication, EIDO compliance and reporting/analytics — all running 24/7 with zero tolerance for downtime.
This wasn't a 6-month project. It was a multi-year commitment to build and evolve a mission-critical platform that public safety professionals depend on every day.
What we built
Core capabilities
- Incident creation, dispatching, escalation, and resolution workflows
- Live responder location tracking on maps (HERE Maps + Google Maps)
- Real-time resource mapping — see every unit, vehicle, and asset on the map as they move
- Dynamic resource assignment and dispatch coordination
- EIDO-compatible data exchange for cross-agency interoperability
- Comprehensive reporting and analytics dashboards
- Role-based access control across multiple agencies and departments
- Audit trails and compliance logging for every action
Architecture
- Vue.js frontend with real-time reactive UI
- Node.js backend with microservices architecture
- WebSocket layer for sub-second updates across all connected users
- MSSQL for transactional data, Redis for caching and pub/sub
- HERE Maps and Google Maps integration for geospatial operations
- Docker + Kubernetes for containerized deployment
- CI/CD pipelines for zero-downtime deployments
Co-founder approach
How we worked as co-founders
This is where our operating model shows up — ownership beyond tickets, and judgment when it matters most.
Product Ownership
We operated as product owners, not just developers — making architecture decisions, identifying edge cases, and proactively solving problems
Long-Term Product Thinking
We built with the future in mind - designing systems that could scale, adapt, and support evolving needs without constant rework.
Operational Thinking
We trained our entire team to think like public safety professionals, understanding dispatch workflows, urgency levels, and operational realities
Proactive Risk Management
When scope evolved (as it always does in mission-critical systems), we flagged risks early and proposed solutions before they became expensive
By the numbers
Engagement duration
5+ years and counting
Microservices built
30+
System availability
24/7 mission-critical operation
Team involvement
Full-stack engineering squad with dedicated tech lead
Co-founder moment
Unsolicited user guide that deepened trust and expanded the engagement
Technology Overview
Project technology stack
Core frameworks, platforms, and product capabilities used to deliver this project.
Vue.js
Node.js
Microservices
WebSocket
MSSQL
Redis
HERE Maps
Google Maps
Docker
Kubernetes
EIDO
CI/CD
Need a team that builds mission-critical systems?
Tell us what you're building - we'll bring product judgment, architecture depth, and a squad that ships.