Your Privacy Matters to Us

1. Introduction

Welcome to Tetari Innovations Pvt. Ltd. (“Company,” “we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (https://tetariinnovations.com), use our services, or engage with us.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Contact Information: Name, email address, phone number, mailing address.
• Account Information: Username, password, and any other details related to your account.
• Billing Information: Credit card details, billing address, and payment history.
• Professional Information: Job title, company name, and industry.

2.2 Non-Personal Information

We may also collect non-personal information, including but not limited to:

• Browser and Device Information: IP address, browser type, operating system, device type.
• Usage Data: Pages viewed, time spent on the Site, and other analytical data.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To process your requests and provide you with the services you have requested.
• Communication: To communicate with you regarding your inquiries, account, and any updates.
• Personalization: To personalize your experience on our Site and tailor our services to your preferences.
• Security: To protect our Site and services from unauthorized access and potential threats.
• Compliance: To comply with legal obligations and protect our rights and the rights of our users.

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or servicing you.
• Legal Obligations: We may disclose your information to comply with legal obligations, court orders, or in response to a lawful request by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement a variety of security measures to protect your personal information. These include encryption, access controls, and secure servers. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access and Update: Access the personal information we hold about you and request updates or corrections.
• Deletion: Request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: Opt out of marketing communications by following the unsubscribe instructions provided in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand how you use our Site, remember your preferences, and deliver relevant content. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Copyright

All content on this Site, including text, graphics, logos, images, and software, is the property of Tetari Innovations Pvt. Ltd. or its content suppliers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of this content is prohibited.

10. Terms of Service

By accessing or using our Site and services, you agree to comply with the following terms and conditions:

• Service Availability: We are committed to providing reliable and consistent access to our services. However, there may be times when we need to perform maintenance, updates, or other actions that could temporarily disrupt service. While we aim to minimize such interruptions, we cannot guarantee continuous operation. We may also need to modify, suspend, or discontinue certain services, and we will endeavor to notify you in advance whenever possible.
• User Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Prohibited Conduct: You agree not to use our services for any unlawful purpose, including but not limited to spamming, hacking, or infringing on the rights of others.
• Limitation of Liability: Tetari Innovations Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our services.
• Governing Law: These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Bhilwara, Rajasthan, India.

11. Refund Policy

We are committed to providing quality services to our clients. However, we understand that circumstances may arise where you may seek a refund. Our refund policy is as follows:

• Service Fees: Refunds for service fees are generally not provided once work has commenced. If you believe there has been an error in billing, please contact us immediately.
• Project-Based Services: For project-based services, refunds may be issued at our discretion, depending on the stage of project completion and the specific circumstances.
• Cancellation Policy: If you wish to cancel a service, please notify us as soon as possible. Refunds for cancellations will be handled on a case-by-case basis.
• Non-Refundable Services: Certain services, such as custom development work or consultation fees, may be non-refundable.

12. Support Policy

Tetari Innovations Pvt. Ltd. is dedicated to providing top-notch support to our clients. Our support policy includes:

• Support Channels: Support is available via email, phone, or our online ticketing system. Please use the most appropriate channel based on the urgency and nature of your request.
• Response Times: We strive to respond to all support inquiries within 24 hours. Response times may vary based on the complexity of the issue and our current workload.
• Scope of Support: Our support covers assistance with issues directly related to our services. We may provide guidance for third-party tools and software, but we cannot offer in-depth support for products not developed by us.
• Support Hours: Our standard support hours are 9 AM to 6 PM IST. Support requests received outside these hours will be addressed during the next business day.
• Extended Support: For clients requiring ongoing or extended support, we offer support packages that can be tailored to your needs. Please contact us for more information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, Terms of Service, Refund Policy, or Support Policy, please contact us at:

Tetari Innovations Pvt. Ltd.
2/102, New Patel Nagar Vistar,
Bhilwara, Rajasthan, India, 311001
Email: contact@tetariinnovations.com
Phone: +918278660646
Website: https://tetariinnovations.com